Terms and Conditions
Loonabet Casino offers Canadian players an exceptional gaming experience with premium slots, instant Interac payments, and generous bonuses.
General Terms of Service
These terms and conditions govern the use of Loonabet Casino and all associated services. By creating an account and accessing the platform, players agree to comply with these terms in full. Loonabet reserves the right to modify these terms at any time, with changes taking effect immediately upon posting. Players are responsible for reviewing terms regularly to stay informed of updates.
Account Registration and Eligibility
Players must be at least 19 years of age (or the legal gambling age in their jurisdiction) to register an account. Registration requires accurate personal information, including full name, date of birth, address, and contact details. Providing false information or creating multiple accounts results in immediate account closure and forfeiture of funds. Each player may maintain only one active account, and sharing accounts with others is strictly prohibited.
Account Security and Responsibility
Players are responsible for maintaining the confidentiality of their login credentials and must not share passwords with third parties. Any activity conducted through an account is the account holder’s responsibility, regardless of whether the activity was authorized. Players must notify Loonabet immediately if they suspect unauthorized access or security breaches. Loonabet is not liable for losses resulting from compromised accounts due to player negligence.
Deposits and Payment Methods
Loonabet accepts deposits via Interac e-Transfer, credit cards, and other approved payment methods. Minimum deposit amounts vary by method, with Interac deposits starting at CAD 20. Players must use payment methods registered in their own name, and third-party deposits are not permitted. Deposits are non-refundable once credited to the account, except in cases of processing errors or duplicate transactions.
Withdrawals and Processing Times
Withdrawal requests are processed within 24-48 hours for standard accounts and within hours for VIP members. Players must verify their identity by submitting government-issued identification and proof of address before their first withdrawal. Withdrawal limits apply based on account status, with VIP members enjoying higher limits and priority processing. Loonabet reserves the right to request additional documentation to prevent fraud and comply with anti-money laundering regulations.
Bonus Terms and Wagering Requirements
All bonuses, including the 150% welcome bonus, are subject to wagering requirements before withdrawal. The welcome bonus requires 35x wagering on the combined deposit and bonus amount. Not all games contribute equally to wagering requirements, with slots typically contributing 100% while table games may contribute less. Bonus funds expire 30 days after issuance if wagering requirements are not met. Players must read specific bonus terms before claiming offers, as requirements vary by promotion.
Game Rules and Fair Play
All games operate using certified random number generators (RNGs) to ensure fair and unbiased outcomes. Loonabet prohibits the use of bots, automated software, or any tools designed to gain unfair advantages. Players caught cheating, colluding, or exploiting software bugs face immediate account closure and forfeiture of winnings. Game rules and payout structures are available within each game’s information section.
Responsible Gambling and Self-Exclusion
Loonabet provides tools for setting deposit limits, session timers, and self-exclusion periods. Players can activate these tools through their account settings or by contacting support. Self-excluded players cannot reopen accounts during the exclusion period and will not receive promotional communications. Loonabet encourages players to gamble responsibly and seek help if gaming becomes problematic.
Prohibited Activities
The following activities are strictly prohibited and result in account closure:
- Creating multiple accounts
- Using VPNs or proxies to disguise location
- Depositing funds from stolen or fraudulent sources
- Colluding with other players
- Exploiting software errors or bugs
- Engaging in bonus abuse or arbitrage strategies
Intellectual Property
All content on Loonabet, including logos, graphics, software, and text, is the property of Loonabet or its licensors. Players may not reproduce, distribute, or modify any content without written permission. Unauthorized use of intellectual property may result in legal action.
Limitation of Liability
Loonabet is not liable for losses resulting from technical failures, internet outages, or third-party service disruptions. Players accept that gambling involves risk and that losses are possible. Loonabet does not guarantee winnings and is not responsible for player decisions or outcomes.
Dispute Resolution
Players with complaints or disputes should contact [email protected] with detailed information about the issue. Loonabet aims to resolve disputes within 14 business days. If a resolution cannot be reached, players may escalate complaints to the relevant licensing authority or independent dispute resolution service.
Termination of Accounts
Loonabet reserves the right to suspend or terminate accounts at its discretion, particularly in cases of terms violations, fraudulent activity, or abusive behavior. Upon termination, players may withdraw remaining balances after completing verification procedures, provided no terms violations occurred.
Governing Law
These terms are governed by the laws of the jurisdiction in which Loonabet is licensed. Players agree to submit to the exclusive jurisdiction of courts in that jurisdiction for any legal disputes arising from these terms or platform use.
Contact Information
For questions about these terms and conditions, contact Loonabet support at [email protected] or use the live chat feature available 24/7. Players can also write to the mailing address provided in the footer of the website.
By continuing to use Loonabet Casino, players acknowledge that they have read, understood, and agreed to these terms and conditions in their entirety.